Around here wet ground is not proof of anything. The meter is what tells you whether you have a leak, and it is the first thing we ask about.
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In most suburbs a persistently damp patch is a decent clue. In this one it is not, because this is low-lying inner-west ground draining toward a tidal outlet, and damp ground is sometimes just damp ground.
Which is a problem, because that is precisely the evidence people act on. It is entirely possible to spend real money excavating toward a pipe that was never leaking, on the strength of a wet corner that has been wet since the house was built.
The water meter settles it in fifteen minutes and costs nothing. A plumbing leak draws water continuously from the mains and shows on the meter. Rain, groundwater and stormwater do not.
So it is the first thing we ask about, and if the meter is still we will say so rather than start looking. Telling you that you do not have a leak is a perfectly good outcome for a phone call.


Still moving means a leak. Completely still means whatever is making that ground wet is not coming out of your pipes.
This is low-lying ground draining toward a tidal outlet, so a yard that holds water is often behaving exactly as the site does.
Acting on the wet patch alone is how people end up paying to excavate toward a pipe that was never the problem.
A plumbing leak draws continuously from the mains and registers. Rain, groundwater and stormwater do not touch the meter at all.
Everything off, fifteen minutes of watching. It is free and it is more reliable than anything you can see.
If nothing is moving, this is a drainage or groundwater matter rather than a leak, and it needs a completely different and usually cheaper answer.
Clearing and filming the private stormwater lines, or checking where the downpipes actually discharge, is where that goes next.
Water follows the fall of a slab or a joist and escapes wherever it can, which may be nowhere you would ever see.
In a suburb where damp ground raises no eyebrows, a concealed leak can hide for longer than it would elsewhere, and the bill is often the first sign.
Acoustic listening, pressure testing and thermal imaging narrow a whole property to a point without opening anything.
On a small inner-west block that matters, because there is very little yard available to dig up on a hunch.
Agreed in writing before work starts. These are indicative 2026 ranges. If the meter says you have no leak, we would rather tell you that on the phone at no charge.
Isolated and stopped, any hour, before anything else is discussed.
Acoustic, pressure and thermal, narrowed to a point rather than an area.
Once located. Access moves this figure more than the pipe itself does.
Cheap now, and among the most destructive failures in a house when ignored.
What was leaking, or a plain statement that nothing was.

Often on the phone, before anyone drives anywhere. It is free and it decides whether there is a job at all.

Acoustic, pressure and thermal testing to narrow the whole property down to a single point.

A small targeted excavation rather than a search, which on an inner-west block is most of the saving.

Pressure tested before anything is closed, and the findings written down whichever way they went.
Shut the stop tap if you can reach it, then ring. A licensed plumber answers at any hour and can be on the way immediately.
Call 1300 381 569
Maybe, and around here maybe not, which is exactly why it is worth testing rather than assuming. This is a low-lying part of Sydney where stormwater drains toward a tidal outlet, so ground that stays damp can simply be ground that stays damp. The discriminator is the water meter. A plumbing leak draws water continuously from the mains and shows on the meter. Rain and groundwater do not. That single test separates two problems with completely different solutions and completely different costs.
Turn off every tap and appliance in the house, including the washing machine and anything with a fill valve, then look at the meter and watch it for fifteen minutes. If the dial or the last digits are still moving with nothing running, water is leaving the mains somewhere. If it is completely still, whatever is making that ground wet is not coming from your plumbing. It is free, it takes a quarter of an hour, and it is more reliable than any amount of looking at the wet patch.
Then it is a drainage or groundwater question rather than a leak, and we will tell you that instead of billing you to keep hunting. Depending on what you are seeing, the useful next step might be clearing and filming the private stormwater lines, checking where the downpipes actually discharge, or accepting that a low-lying yard beside a tidal system holds water sometimes. What it is not is a reason to start excavating for a pipe that is not leaking.
Do the meter test, and if it is turning, treat it as real. Water follows the fall of a slab or a joist and comes out wherever it can, which may be nowhere visible. A concealed leak can run for months with nothing on the surface, and in a suburb where damp ground is unremarkable it can hide for longer than usual. The bill is often the only symptom you ever get.
Acoustic equipment listens for escaping water through the ground and the structure, pressure testing isolates which line has lost integrity, and thermal imaging finds the temperature difference a hot water leak leaves. Between them we narrow it to a point before anything is opened, which matters on a small inner-west block where there is not much yard to open in the first place.
They are among the most common causes of serious water damage in Australian homes, and they have a service life of about five to ten years. When one goes it does not drip, it releases mains pressure continuously until somebody reaches the stop tap. If you cannot remember ever replacing the braided hoses under your sink or vanity, that is a small job now instead of a very large one later.
An emergency make-safe is $250 to $500. Leak detection is $300 to $600. Repair once located is $400 to $1,200 for most jobs, with access moving that more than the pipe does. Replacing flexible hoses is $150 to $350. If the meter test says you do not have a leak, we would rather tell you on the phone for nothing.
Tell us what you are seeing, and whether you have watched the meter with everything turned off. That one answer often decides whether we need to come at all.
Tested rather than assumed, located with equipment, and an honest answer if the problem turns out not to be plumbing.
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